Additional VoIP Information

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What an installation looks like

Network Requirements Heading.

Telepeer uses a cloud PBX-based platform. The main component that allows Telepeer’s VoIP business system to be extremely successful is that it interconnects, or interlaces, the public Internet and the telephone network. This allows companies to place both voice and video calls directly from their Internet-connected telephones.

With enhanced features, Telepeer offers automatic call transferring, automated attendants, conference calling, call queues, customized company reports and more!

Telepeer’s expert staff works individually with companies to meet their specific needs, which may include customized platforms, infrastructure and installation procedures.

Telepeer’s platform is based on x86 hardware. This virtual system operates as a true cloud-based computing environment. Telepeer’s configuration is simple, allowing users and clients to manage call reports, analytics, call flows and administer all changes to individual accounts.

Companies that wish to switch their telecommunications services to a VoIP hosted system are required to have basic network devices and components. This includes Power over Ethernet switches (we can supply if needed), which allows for a centralized power point of redundancy. Other requirements include DHCP (Dynamic Host Configuration), NAT (Network Address Translation), QoS (Quality of Service) and Public IP Addresses.

Firewalls may require customized configurations to allow Telepeers service to work properly, but companies should keep in mind that their firewalls would still block harmful viruses. Firewall configurations include NAT connections, HTTP, SIP, RTP and NTP.

Telepeer also requires a certain bandwidth in order for their services to perform properly. Dial-up, certain satellite internet connections and standard wireless systems are not supported by Telepeer’s platform. Voice call bandwidth is required to be approximately 90 kbps. They also offer Class-of-Service Prioritization features, which enables companies to prioritize voice and video calls over other network traffic.

Reliability issues depend on latency, jitter and packet loss. Telepeer works with companies to ensure product reliability and helps IT professionals set up large-scale systems, in addition to offering technical support to small companies.

Installation is simple and Telepeer breaks it down into two components:

Pre-Setup – This type of setup is complete within 30 to 60 days prior to installation, which ensures a smooth transition. This phase includes number porting, Broadband Internet, device configuration, physical support, facility checks and network configuration.
Setup – While Telepeer experts complete most of these tasks remotely, the installation does require installation of end points, test end points, test system configuration.

Companies can switch to Telepeer, ensuring a smooth transition for employees and increased long-term employee productivity.

Business Continuity and System Consulting

We sit down with you and cover your individual needs through our needs assessment process. We understand business, and can offer suggestions on the right product mix to help meet your goals.

The assessment is critical to getting the right accessories to match the employee’s roles and responsibilities. Not all phones are created equal, nor are they designed for one size fits all.

VoIP Phone Frequently Asked Questions

What are the types of VoIP Phones?

The two most common types of VoIP phones are hardware-based and software-based phones. A hardware-based VoIP phone looks like a traditional phone with physical features like speakerphone, caller ID display, and a touchpad and includes call transferring and multiparty calling. All hardware-based VoIP phones can support multiple VoIP accounts, and some are also video telephones that can send and receive image data during a call.

 

A software-based VoIP phone, also called a softphone, is software installed on a user’s computer, tablet, or device. The interface typically resembles a handset with a touchpad and caller ID display, and a headset with a microphone that connects to the softphone might be required to make calls if the user’s device doesn’t have a built-in microphone. Softphones offer similar features to hardware-based phones, such as call transfer, call conferencing, and voicemail. Additional capabilities, such as instant messaging and video conferencing, may also be included.

 

What are the benefits of switching to a VoIP Phone System?

A VoIP phone system gives businesses the ability to make and receive calls over the internet rather than transmitting them over landlines. This is considerably cheaper than a traditional phone system and can be customized to any size of business, from self-employed individuals to large enterprises. A VoIP office phone solution requires little to no physical equipment and is completely portable, so you can take it and use it anywhere you have access to the internet.

 

Benefits and features include call routing, call transfers, conference calling, ring groups, desktop integration, and more. Cloud-based phone systems are managed and maintained by your provider’s server, so your system will always be up to date with the most advanced features and can easily be configured to scale to your organization’s needs.

 

How do VoIP Phones Work?

The process of making a call on a VoIP business phone is the same as with a non VoIP phone—simply pick up the phone and dial. VoIP phones use an existing computer network or WiFi to process calls over the internet by converting standard audio to a digital format when transmitting and then converting the format back to telephone audio when a call is answered.